Contact information

Contact Us

At Maison Drapé, we are dedicated to helping you transform your home into a cozy, elegant sanctuary. Whether you have questions about our luxury curtains and drapes, need guidance on choosing the right size for an area rug, or want details about our throw blanket collections, our team is here to assist you.

Contact Details

Business Hours

Our online customer support team is available during the following hours:

  • Monday – Friday: 09:00 – 17:00 (CET / Zurich Time)

  • Saturday – Sunday: Closed

  • Swiss National & Cantonal Holidays: Closed

(We aim to respond to all email inquiries within 24 to 48 business hours.)

How We Can Assist You

When reaching out to our support team regarding an existing order, please include:

  1. Your Order Number (e.g., #MD-1001)

  2. The Email Address used to place the purchase

  3. A clear explanation of your query (or photos/videos if inquiring about damaged, defective, or mis-shipped home textile items)