Shipping policy

Shipping Policy

Thank you for visiting and shopping at Maison Drapé (http://r4airx-ng.myshopify.com/), operated by Oopsie Daisies GmbH. We are committed to delivering high-quality home textiles—including custom and ready-made curtains, area rugs, and throw blankets—safely and promptly to your home.

The following terms and conditions constitute our Shipping Policy.

1. Processing & Fulfillment Times

All standard orders are processed and prepared for shipping from our fulfillment facility in Winterthur, Switzerland.

Standard Stock Items (Rugs & Blankets): Order processing takes 1 to 3 business days (Monday through Friday, excluding Swiss national and cantonal public holidays).
Curtains & Drapes: Ready-made curtain panels are dispatched within 1 to 3 business days. For items requiring specialized adjustments or custom finishing, processing may take up to 5 to 7 business days.
Order Confirmation: You will receive an order confirmation email immediately after placing your order, followed by a dispatch email containing tracking details once your shipment leaves our facility.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on destination, weight, and volumetric size.

A. Domestic Shipping (Switzerland & Liechtenstein)

We partner primarily with Swiss Post (Die Schweizerische Post) and premium local logistics carriers for seamless domestic delivery.

Shipping Method	Estimated Delivery Time	Rates
Swiss Post PostPac Economy	2 – 4 business days	Calculated at checkout
Swiss Post PostPac Priority	1 – 2 business days	Calculated at checkout
Free Domestic Standard Shipping	2 – 4 business days	On qualifying orders over CHF 150

B. European Union (EU) & Neighboring Countries

We ship across the European Union using trackable international courier services.

Shipping Method	Estimated Delivery Time
Standard EU Shipping	3 – 7 business days
Express EU Shipping	2 – 4 business days

3. Specialized Protective Packaging for Home Textiles

Because home textiles can be bulky, heavy, or sensitive to moisture during transit, we implement strict packaging standards:

Area Rugs: Rolled securely and sealed in durable, water-resistant heavy-duty poly sleeves to protect fibers from moisture, dust, and crushing during courier handling.
Curtains & Drapes: Folded neatly into protective moisture-barrier bags inside rigid cardboard shipping boxes to prevent creasing, tearing, or exposure to external elements.
Throw Blankets: Packaged in pristine branded covers and protective shipping boxes, perfect for gifting or immediate use.

4. Order Tracking

Every shipment from Maison Drapé includes full end-to-end tracking. As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and carrier link.

Please allow up to 24 hours for tracking data to update in the carrier's portal after receiving your dispatch notice.

5. Customs, Duties & Taxes

Swiss Orders: All orders shipped within Switzerland include mandatory Swiss VAT (MWST). No additional customs duties apply for Swiss addresses.
International / EU Orders: Orders shipped outside Switzerland may be subject to import taxes, customs duties, and local VAT levied by the destination country upon arrival. Oopsie Daisies GmbH is not responsible for these extra charges; all customs and import duty fees are the responsibility of the customer.

6. Incorrect Addresses & Delivery Issues

Please ensure your delivery details are accurate when placing your order. We are not responsible for delays or non-deliveries caused by incorrect or incomplete shipping addresses provided at checkout.

If a parcel is returned to our Winterthur warehouse due to an invalid address or failure to collect from a postal point, the customer will be responsible for the postage costs incurred to reship the package.

7. Damaged Parcels & Transit Claims

If your package arrives visibly damaged or wet:

Document the Damage: Take clear photographs of the external packaging and the affected products immediately upon delivery.
Contact Us: Email our support team within 48 hours at [email protected].
Include Details: Attach your photos along with your order number so we can file a claim with the delivery carrier and arrange a replacement or refund.