Refund policy

Return and Refund Policy

Thank you for shopping at Maison Drapé (http://r4airx-ng.myshopify.com/), operated by Oopsie Daisies GmbH. We take pride in providing high-quality home textiles—including curtains, drapes, area rugs, and throw blankets—designed to elevate your living spaces.

If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund guidelines below.

1. Return Window (14-Day Policy)

We offer a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return.

To be eligible for a return:

Item Condition: Products must be unused, unwashed, free from pet hair, odors, stains, or signs of wear.
Original Packaging: Items must be returned in their original packaging with all labels, product tags, and care instructions intact.
Curtains & Drapes: Must be folded in their original state without pinches, altered hems, or tape adjustments.
Area Rugs: Must be rolled (not folded, unless shipped folded) in their original protective sleeve.
Blankets & Throws: Must have original ribbon, ties, and branded packaging fully intact.

2. Non-Returnable & Custom Items

Certain products cannot be returned due to hygiene or custom specification reasons:

Custom-made or Altered Goods: Custom-cut curtains, altered hem lengths, or custom-sized rugs cannot be returned unless defective.
Final Sale Items: Clearance or marked "Final Sale" items.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged during transit, defective, or incorrect:

Contact us within 48 hours of delivery at [email protected].
Include your order number, a brief description of the issue, and clear photos showing the damaged product and outer packaging.
Upon review, we will provide a prepaid return shipping label or dispatch a replacement item at no additional charge.

4. Return Shipping Costs

Change of Mind: The customer is responsible for covering return shipping fees for change-of-mind returns.
Bulky & Heavy Goods (Rugs/Large Curtains): Due to the size and weight of area rugs and heavy drapery, return shipping costs can be higher than standard parcels. We strongly recommend using a trackable courier service with parcel insurance.
Defective or Damaged Goods: If a return is due to our error or product failure, Maison Drapé will cover all return shipping costs.

5. How to Initiate a Return

Request Return: Email our customer support team at [email protected] with your order number and the reason for return.
Authorization: Once your return request is approved, we will send you detailed return instructions and our return warehouse address in Switzerland.
Dispatch: Pack the item securely in its original packaging and send it via a trackable shipping method.

6. Refunds & Processing Time

Inspection: Once your returned item is received and inspected at our Winterthur facility, we will send you an email confirmation.
Approval & Refund: If approved, your refund will be processed to your original payment method.
Processing Time: Refunds typically take 5 to 10 business days to post to your bank or credit card account, depending on your payment provider.
Shipping Fees: Original shipping charges are non-refundable unless the return is due to a damaged or defective item.